AllGoddnes

Well, I requested the class transfer, and after completing I can not access my account, it says "wrong password". When I try to recover my account through my email, I receive an email saying this: Your account is temporarily blocked because someone claims to be the owner of MATHEUS RODOLFO DE OLIVEIRA, please contact us by sending A copy of your passport and the date and creation of your character. In case of doubt contact us <Lineage2ClassicSuport.com> Can someone help me?