Lost mail

[qloc01 207]

hello guys, jerryz was trying to send me mail with 77 runes then he got disconnect, after logging again he found out the runes was counted and sent away but i havent received any mail from him

pls if possible, can you somehow check log from char: TieuThuYen and Kiddy?

[Koll 1230]

5 hours ago, qloc01 said:

hello guys, jerryz was trying to send me mail with 77 runes then he got disconnect, after logging again he found out the runes was counted and sent away but i havent received any mail from him

pls if possible, can you somehow check log from char: TieuThuYen and Kiddy?

What runes? Name and level. And when it was?

[qloc01 207]

1 hour ago, Koll said:

What runes? Name and level. And when it was?

day 9/11, 17h:00 GMT+7, 77 Runes to Kiddy, from TieuThuYen

77 seal runes

[Koll 1230]

4 hours ago, qloc01 said:

day 9/11, 17h:00 GMT+7, 77 Runes to Kiddy, from TieuThuYen

77 seal runes

I see Kiddy getting 77 Runes with mail from TieuThuYen at: 11/09/2017 03:12:08.852

Runes was send: 11/08/2017 19:21:04.367

So there was another mail later with same amount of runes?

[qloc01 207]

1 hour ago, Koll said:

I see Kiddy getting 77 Runes with mail from TieuThuYen at: 11/09/2017 03:12:08.852

Runes was send: 11/08/2017 19:21:04.367

So there was another mail later with same amount of runes?

yes, there were 2 mail, 1 with 77 runes + 1 EAB, 1 with just 77 runes

[Koll 1230]

39 minutes ago, qloc01 said:

yes, there were 2 mail, 1 with 77 runes + 1 EAB, 1 with just 77 runes

I see you send 77 to another char "Ban***o"

Also installed backup on test server from 11/09/2017 00:00:01 and you don't have any Runes. And first time you get items from mail or trade was at: 11/09/2017 18:14:02.087

So as I understand you couldn't have Runes at time you gave.