Hartassen

So I tried to create a new game account since I assumed you wipe since last I played. But it tells me that login information is already used. So I attempt to login at lineage2classic.com start screen "login" using my known combinations of account info/passwords and nothing is working. And you have no password or account recovery function. I refuse to create a second email address just to play so how can I fix this? I haven't got the client downloaded yet so I can't try any combinations for the account login screen of lineage 2. But I assume I need control of my account on the website anyway?