Hi, I wonder if you already think about a bug tracker, because report section is a really mess. It's more easier for you to tracker and resolve case, with priority and progress bar. There are few tracker available on the web but i like especially one because, it is free : http://www.flyspray.org/ If you want to see how it look : https://bugs.flyspray.org/ Maybe you don't have time to do this now, but it will help you.