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[SochiAye 0]

I’ve been waiting for the investigation for 2 days, can you take the time to deal with my problem?

ZWY-405-1101

 

 

 

[Zultar 5]

Is this part of some weird internet treasure hunt with secret codes and messages being on forums all over the web? Xd

[Koll 1230]

Hello. Each time after supports asnwered in your ticket and waiting for your answer - they are switching to another ticket. When you answer in ticket - your ticket will be transferred in the end of queue. That's why each new message from you - will transfer you to end of queue. 
This is example how it looks:
http://prntscr.com/puc19g

So after each your reply starts this timer. Higher time on this timer - higher your ticket priority.