Account recovery

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Hello folks from the L2 classic Club community, I come to ask your opinion regarding a fact that is happening to me, I was about 5 months ago creating an email and created a char for this email, it happened that my email was hacked somehow, possibly the person should not play L2, I tried to recover it is already another recovery phone instead of mine, when I created the in-game account I received the Lineage2Classic, where I have saved until today the day / time that counts it was created, because of this i contacted the support and they informed me that if i don't have the email anymore i am vulnerable to losing my character there, ask him to enter my notebook and check because it was just me I have always logged on the IP of loguim, I have never lent anyone my account, I wanted your opinion to see what can be done about these recovery rules, I think it is worth studying this better.

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