Donation done but no euro on balance

[LaCondiHu 3]

Hi, I donated 30€ with mastercard by the first russian provider. Looks like payement is done but i dont see this on my wallet. I received a confirmation mail from my bank. Is it so long or do i have a problem on the account? (i dont speak russian).

[Koll 1230]

Hello. Please contact skype: events.classic , they will ask some questions about your payment and will check why it's not it your wallet.