Hello Koll.
Damn I didn't expect this to happen at all… Thank you very much for taking your time and personally taking care of the issue!
Please don't punish the person giving me the support,
that wasn't my goal. Yes, I complained about the quality of the support and wished the person bad stuff for which I'd like to apologize for - I was angry.
I want to point out that I don't care aboout lifting the ban. All I wanted to know was the explanation of what exactly I did that I received the ban for… as I wasn't aware of any wrongdoing. Simply to prevent getting banned on my main / alt characters. But after all I'm very happy that the issue was resolved and I'm grateful for your interaction.