Ticket not answered

[Rizos 1487]

Hello, i didnt receive answer to my ticket for over 24h. Account name rizos2, Can you check please?

[Koll 1231]

Hello. There are no ticket with last activity more then 24 hours. I already told on forum that if you will add message each few hours - you ticket is automatically transfer in end of queue because supports see that last answer from you was few min ago. 

Please don't message in tickets before you get answer from supports. 

[Rizos 1487]

Ok thx for info, didnt know