Inaccessible account

[AllGoddnes 0]

Well, I requested the class transfer, and after completing I can not access my account, it says "wrong password".
When I try to recover my account through my email, I receive an email saying this:
  Your account is temporarily blocked because someone claims to be the owner of MATHEUS RODOLFO DE OLIVEIRA, please contact us by sending
A copy of your passport and the date and creation of your character. In case of doubt contact us <Lineage2ClassicSuport.com>

Can someone help me?

[San0 2413]

administration of this project would never ask for your personal information or documents. my sugestion is that somehow someone is trying to scam you and tricking you into giving them your information.

[Lin 111]

A copy of your passport? Seems legit.

[kkthx 245]