Can't login in game

[JohnA 0]

Hi i m trying to log in the game on the character i created some times ago a lvl 9 dwarf but i get this from the log file.

the client crash everytime i updated many time.

ps : (re isntall windows is not a option)

(10:21:11) Log: GameGuardQuery[3] 0, 0, 0, 0
(10:21:11) Log: AQ_GAMEGUARD : -1260951926 0 0 0 0
(10:21:11) Log: 16787591383.3ms Unloading: Package ui6
(10:21:11) Log: GameGuardQuery[4] 0, 0, 0, 0
(10:21:11) Log: AQ_LOGIN : -1260951926 0 0 0 0
(10:21:11) Log: Steam_Log : LoginFail  Reason [3]
(10:21:11) Log: PrintConsole: The username and password do not match. Your account has been restricted for violating the EULA, RoC and/or the User Agreement. When a user violates the terms of the User Agreement, the company can impose a restriction on their account. For more information, please visit the Support Center on the official website (https://support.4game.com).

 

Edited August 31, 2018 by JohnA

[Yomana 437]

This server is not 4game , maybe you did a mistake ?

[bsklakis2 47]

Redownload the client and install it.

[Koll 1230]

1 hour ago, JohnA said:

Hi i m trying to log in the game on the character i created some times ago a lvl 9 dwarf but i get this from the log file.

the client crash everytime i updated many time.

ps : (re isntall windows is not a option)

(10:21:11) Log: GameGuardQuery[3] 0, 0, 0, 0
(10:21:11) Log: AQ_GAMEGUARD : -1260951926 0 0 0 0
(10:21:11) Log: 16787591383.3ms Unloading: Package ui6
(10:21:11) Log: GameGuardQuery[4] 0, 0, 0, 0
(10:21:11) Log: AQ_LOGIN : -1260951926 0 0 0 0
(10:21:11) Log: Steam_Log : LoginFail  Reason [3]
(10:21:11) Log: PrintConsole: The username and password do not match. Your account has been restricted for violating the EULA, RoC and/or the User Agreement. When a user violates the terms of the User Agreement, the company can impose a restriction on their account. For more information, please visit the Support Center on the official website (https://support.4game.com).

 

On what step you have this problem?

[JohnA 0]

I downloaded the entire game + patch 10 min ago,

My client crash again when i clic on login.

The client just shut down with no error screen

I downloaded the client+extracted+ extracted the patch + launch the updater + start button 

[MadeFun 2]

43 minutes ago, JohnA said:

I downloaded the entire game + patch 10 min ago,

My client crash again when i clic on login.

The client just shut down with no error screen

I downloaded the client+extracted+ extracted the patch + launch the updater + start button 

you write wrong login or pasw

[JohnA 0]

i created a new account and it work.

it seem that my previous account have been blocked because of the multiple login try.

It was a 9 lvl character

[Destabilomaterializacja 158]

6 minutes ago, JohnA said:

 

It was a 9 lvl character

Omg what a waste ...

[BlackJack 574]

34 minutes ago, JohnA said:

i created a new account and it work.

it seem that my previous account have been blocked because of the multiple login try.

It was a 9 lvl character

the autoban after typing your credentials wrong 3 times in a row expires after 15mins.

[JohnA 0]

1 hour ago, Destabilomaterializacja said:

Omg what a waste ...

i worked to achieve those 9 lvl. you must be french

[Destabilomaterializacja 158]

7 minutes ago, JohnA said:

i worked to achieve those 9 lvl. you must be french

No no  i just want to prepare you in this "forum"