login My friend Can't Loggin HELP!

[mattazar 2]

Dear Admin/Mods

My friend download Client and updater. he did all things you say to do.

And get the following error:

https://gyazo.com/1a86fccae3ac782cd62c71b54a158c16
https://gyazo.com/d35c9fe297c8eda6a91033bfab3f070

how i can Fix it?.. Need help. i add all skype admins..no answer.

[NicolaasNL 40]

Use the updater to check your files.

[Koll 1238]

Hello. Your friends PC can't show panels like login, options and etc. It can be microsoft c++, dx or else. 

[mattazar 2]

but.. he can play any other game and other Lineage 2 Chronicles

[mattazar 2]

Use the updater to check your files.

​he did it all time.. how mods say

[Koll 1238]

Something conflict with our client. But if it will be on our side - no one would able to play.Please step by step check with your friend what you have on your PC like for example microsoft c++, and what he doesn't have.