no, they screwed up, it was said zillions of times updates are taking them too long and not to lose people, they should split 1 ncsoft patch into more small ones which will be distributed over year, so people get this feeling of "hype" and need to farm something new
san0 said before saviors "well, this is big patch, ofc it take long to implement, zaken patch will be much easier as there are much fewer features" - and look at it now, its already 1.5 year since we go saviors update and zaken patch is not even in visibility
instead of forcing the update all at once, they could make small releases like:
1st month - new set bonuses + new super runes
2nd/3rd month - skill balancing + olympiad rewards
4th/5th month - new bosses
6th/7th month - GC zone
8th/9th month - devils island zone
10th/11th month - augmentation system
12th/13th month - finish other irrelevant features (like making all first classes same icon in party window)
wuala, you make full update in same amount of time, but community will be kinda hyped ever 1-2 months for new features, also people will see we are getting updates frequently (even if small ones), which shows that admins are working non stop on it