First - we don't nerf all other reward, we increased amount of items you need to get box. Second - we increased it already 2 times and controlling each few hours how many items was dropped.
Hello. Each time after supports asnwered in your ticket and waiting for your answer - they are switching to another ticket. When you answer in ticket - your ticket will be transferred in the end of queue. That's why each new message from you - will transfer you to end of queue.
This is example how it looks: http://prntscr.com/puc19g
So after each your reply starts this timer. Higher time on this timer - higher your ticket priority.
Hello. You need to register here, not on the forum to login in + you need to use Ingame acc, not e-mail to login in: https://l2classic.club/account/reg/