For first time as always he will be able to unban for free and we will just warn him. If he will continue - he will be actually banned. Can be even permanent banned.
Tracert till our server is your provider responsability. You showed that on IP 213.244.134.227 you have ping till 1000+.
Also you told that your ping till EU proxy is 30.
Checked video on speed 0.25 to fully understand if it's possible or person using some program to use this pots.
Char banned because of using 3rd party program to use QHP.
Hello. Please create ticket to get them back or contact supports via skype: events.classic.
Also please can you give me nick of your char ( from what you installed items. )
Protection doesn't react if bot not started when you using our client. So if bot program will be on your PC but won't be started - protection won't spot it.
[2017-05-09 12:48:54] Illegal action detected[L2PacketHack][26][\Device\HarddiskVolume4\пхк\l2ph.exe] - Account[fedr33][******] HWID[*******************]
This program was started when you tried to login in.